Privacy Policy

Last Updated: May 26, 2026

Introduction

CloserEdge is a platform owned and operated by Skwadlink LLC ("we," "our," or "us"). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and platform at closeredge.io (the "Service"). By using CloserEdge, you agree to the collection and use of information as described in this policy.

About CloserEdge. CloserEdge is a real-time AI sales coaching platform designed to help sales professionals handle objections, detect buying signals, and close more deals during live sales calls. All coaching guidance provided by the Service consists of AI-generated suggestions only. Users remain fully responsible for their own responses and communications at all times.

1. Information We Collect

1.1 Information You Provide Directly

Account information: your full name and email address when you create an account
Session context: product summaries, prospect profiles, company URLs, and sales context you provide during session setup
Website URLs: URLs you submit for content fetching during onboarding or session setup
Uploaded documents: sales pitch PDFs, one-pagers, or other documents you upload to improve coaching context
Contact information: name, email, and message content when you submit a support request
Payment information: we do not store your payment card details. All payment processing is handled by Stripe, Inc.

1.2 Information Collected Automatically

Usage data: pages visited, features used, session duration, and interaction patterns
Device information: browser type, operating system, and general device type
Log data: IP address, access times, and referring URLs
Cookies: session cookies to maintain your logged-in state
Microphone audio: when you start a session, your phone's microphone captures live audio which is streamed in real time to Deepgram for transcription. This audio is never recorded or stored by Skwadlink LLC.

1.3 Information from Third Parties

Stripe, Inc.: payment confirmation and plan type upon successful purchase
Supabase, Inc.: our database and authentication provider stores account information and session history securely
Deepgram, Inc.: real-time audio transcription during live sessions

2. How We Use Your Information

We use the information we collect to:

Create and manage your account
Provide the CloserEdge Service including live AI sales coaching sessions
Process your session context to provide real-time AI-powered response suggestions during live calls
Generate post-session analysis, objection breakdowns, and follow-up email drafts
Save your session history for your personal review and reference
Process payments and manage your subscription status
Respond to your support requests and inquiries
Improve and optimize the Service
Comply with applicable legal obligations
Detect and prevent fraudulent or abusive use of the Service

We do not use your information for advertising purposes. We do not sell, rent, or trade your personal data to third parties under any circumstances.

3. How Your Session Data Is Handled

CloserEdge processes session context — including product summaries, prospect profiles, and live conversation transcripts — solely to provide AI-powered coaching guidance during your active session.

Session context is processed in real time during your active session only
Conversation transcripts and context are transmitted to Anthropic's Claude AI API to generate coaching responses
Live audio is transmitted to Deepgram for real-time transcription and is not permanently stored by Skwadlink LLC
Anthropic processes content in accordance with their API data handling policies and does not use API inputs to train their models
Session metadata including responses generated, objections detected, and session summaries are stored in your session history
Raw audio captured during sessions is processed in real time by Deepgram for transcription and is never stored by Skwadlink LLC
Text transcripts of key conversation moments are saved to your session history and are accessible from your dashboard. You may delete any session and its transcript at any time from your account.
You may delete individual sessions or your entire account and associated data at any time

4. AI Processing and Anthropic

CloserEdge uses Anthropic's Claude AI to provide live sales coaching responses. When you use our Service:

Conversation context detected during your session is sent to Anthropic's API to generate suggested responses tailored to your product and prospect
Anthropic acts as a data processor on our behalf and is subject to their own privacy commitments
Anthropic's API usage policy prohibits the use of API inputs to train their AI models
AI-generated responses are suggestions only and do not constitute professional advice of any kind
For more information on how Anthropic handles data please visit anthropic.com/privacy

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

5.1 Service Providers. We share data with trusted third-party service providers who assist us in operating the Service:

Supabase, Inc. — database, authentication, and backend infrastructure
Anthropic, PBC — AI response generation
Stripe, Inc. — payment processing
Deepgram, Inc. — real-time audio transcription

Each provider is contractually bound to protect your data and use it only as directed by Skwadlink LLC.

5.2 Legal Requirements. We may disclose your information if required by applicable law or valid legal process such as court orders, subpoenas, or government requests.

5.3 Business Transfers. In the event of a merger or acquisition, your information may be transferred as part of that transaction. We will notify you prior to the transfer.

5.4 Protection of Rights. We may disclose information when we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others, or to investigate fraud or security issues.

6. Data Retention

Account information: retained until you request deletion of your account
Session history: retained until you delete individual sessions or your account
Support tickets: retained for 2 years
Payment records: retained as required by applicable tax and financial regulations, typically 7 years
Deleted account data: permanently removed within 30 days of a verified deletion request

7. Data Security

Skwadlink LLC implements industry-standard security measures to protect your information:

All data transmitted between your device and our servers is encrypted using TLS/HTTPS protocols
Sensitive data is encrypted at rest
Database tables are protected by row-level security policies ensuring users can only access their own data
API keys and secrets are stored as encrypted environment variables and are never exposed in source code
Access to production systems is restricted to authorized personnel only

No method of transmission over the Internet is 100% secure. We encourage you to use a strong, unique password for your account.

8. Your Rights and Choices

8.1 Right to Access. You may request a copy of the personal data we hold about you.

8.2 Right to Correction. You may request correction of inaccurate personal data associated with your account.

8.3 Right to Deletion. You may delete individual sessions from your session history, delete your account from account settings, or submit a deletion request to info@skwadlink.com. We process verified requests within 30 days.

8.4 Right to Data Portability. You may request your personal data in a structured, machine-readable format where technically feasible.

8.5 Right to Withdraw Consent. Where our processing of your data is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

8.6 Right to Lodge a Complaint. If you believe we have not handled your personal data appropriately, you have the right to lodge a complaint with your local data protection supervisory authority.

To exercise any of these rights, contact us at info@skwadlink.com.

9. Cookies and Tracking

9.1 Essential Cookies. We use authentication and session cookies solely to keep you logged in to your account. These are strictly necessary for the Service to function and cannot be disabled.

We do not use advertising pixels, behavioral tracking cookies, analytics cookies, or any third-party tracking technologies beyond the authentication cookies described above.

10. Children's Privacy

CloserEdge is not directed at or intended for use by individuals under the age of 18. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us with personal information, contact us at info@skwadlink.com immediately and we will promptly delete such information.

11. International Data Transfers

Skwadlink LLC is operated from the United States. If you access our Service from outside the United States, your information may be transferred to and processed in the United States. By using the Service you consent to this transfer.

12. California Privacy Rights (CCPA)

California residents have the right to know what personal information we collect and use, the right to delete personal information, and the right to non-discrimination for exercising privacy rights. Skwadlink LLC does not sell personal information. To submit a CCPA request contact info@skwadlink.com with the subject line "CCPA Rights Request."

13. Nevada, Virginia, and Colorado Privacy Rights

Skwadlink LLC does not sell personal information. Virginia and Colorado residents have the right to access, correct, delete, and obtain portability of personal data, and to opt out of targeted advertising. To exercise these rights contact info@skwadlink.com with the subject line "Virginia Privacy Request" or "Colorado Privacy Request" as applicable. We will respond within 45 days as required by law.

14. Changes to This Privacy Policy

We will notify you of material changes by email and prominent notice on our website at least 14 days before changes take effect. Continued use of the Service after the effective date constitutes acceptance of the updated policy. The date at the top of this page indicates when this policy was last updated.

15. Contact Us

Skwadlink LLC — CloserEdge
Email: info@skwadlink.com
Website: closeredge.io

We are committed to working with you to resolve any privacy concerns and will respond to all inquiries within 5 business days.